1. Confidentiality

2. Respect and Dignity

Interpreters hold a position of trust in their role as linguistic and cultural facilitators of
communication. Confidentiality is highly valued and essential to both parties who need to

Interpreters will conduct themselves in all phases of the interpreting situation in a
manner that maintains the respect and integrity of the clients.

Interpreters must treat all clients equally regardless of ethnic heritage, family
associations, race, religion, cultural beliefs and practices, education level, sexual
orientation or other lifestyle choices, gender, personal and/or financial circumstance, and
age. If an interpreter feels she cannot abandon bias, s/he must recuse her/himself from
her/his position as interpreter.

3. Competence

Our pricing depends on the project. Once we know all the details, we can give you a quote.

4. Impartiality

Our prices vary based on the language and how the service is delivered.  For in-person services, we have a minimum charge for 3 hours, and for remote services, a minimum of 1 hour

5. Fidelity

We deliver professional translation services with an affidavit signed by the commissioner of oaths, which are accepted by Immigration, Refugees and Citizenship Canada (IRCC) and many provincial and federal institutions

Our freelance translators are in-house trained and highly competitive in the translation market. They are well-versed in translation techniques and strategies, source text analysis, subject matter and terminological research, advanced editing, revision, and proofreading as well as hands-on experience with cutting-edge tech productivity tools and translation software (CAT Tools)

6. Professionalism

Cancellation has to be made 24 hours before the scheduled appointment, if not, the normal rate will be charged for the appointment

7. Conflict of Interest

All our translators hold the TIN, a requirement set by Alberta Transportation for translating driver’s licenses.

“CIWA responds right away, their prices are always reasonable and they are very accommodating; it is so easy to book an interpreter by just sending a quick email request with one date and time – they make it work and are very responsive.”
Connect Society